FAQ
Frequently Asked Questions
SHOPPING QUESTIONS
How can I request a refund?
You are entitled to return item (s), within 10 days of the date of delivery and receive a full refund (excluding postage / shipping charges).
Any item must be returned unused and in the same condition that you received it. It must also be in their original packaging.
Due to hygiene reasons, earrings cannot be returned.
Sale items cannot be returned either.
You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the costs of shipping will be deducted from your refund.
Remember to write your full name, order code, and briefly explain the reason for your request.
If the reason for the change is due to defects in the product, please attach a photo.
MISCELLANEOUS QUESTIONS
Which size to chose - EU vs US?
All the measurements to choose on the website are in EU, as each measurement is calibrated in cm.
Please make sure you have done the corresponding research for the European size before purchasing.
What payment methods are available?
The available payment in the store are:
Credit or debit cards (VISA, MASTERCARD..)
Direct Debit
PayPal
for more info click here
Do you offer gift wrapping?
Yes, all items arrive in the Maya Sabbatini Jewellery Design Box, wrapped in bubble plastic and securely packed, in a gift bag tied with a silver ribbon.
